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Student Resources

You have questions. Enrollment Services has answers.

Enrollment Services is a centralized assistance unit created to help both currently enrolled and future eagles with questions about their Georgia Southern experience from admissions requirements to financial aid – we’ve got you covered. Check out our helpful resources below for guidance.

Need assistance now?

We also offer hours at our walk-in service centers (see locations and hours below) on the Armstrong, Statesboro and Liberty campuses.

Bursar

Tuition Payments, Processing Tuition and Fee Refunds

Financial Aid

Financial Aid Awards and Resources, Loan Counseling, Financial Literacy

Undergraduate Admissions

Application processing for students pursuing bachelor’s (or associate’s) degrees

Graduate Admissions

Application processing for students pursuing master’s, specialist or doctoral degrees

Registrar & Registration

Official Student Records (transcripts, grade appeals/changes, grade forgiveness, attendance verification, etc), Academic Registration 

Military & Veteran Services

Military Tuition Assistance, VA Education Benefits, Military Resources

Academic Advisement

Program Course Planning, Academic Standing, Degree Progression

Auxiliary Services

Housing, Dining, Eagle ID Services, Health, Retail Stores, Parking

Top 10 with Enrollment Services

Take advantage of our “Top 10s” for resources and answers that assist with commonly asked questions. Below you will find highly requested forms links, a quick access questions-and-answers forum, and some recommended tips that may answer your question or address your need quickly.

Still looking for help? We’ve got you covered.

Stop by our walk-in service centers available on all three campuses, or contact us at enrollment@georgiasouthern.edu or 912-478-3675.

Top 10 Forms for Students

Top 10 Tips for Success with Enrollment Services

  1. FAFSA opens October 1st every year! Fill it out early!
  2. Make sure you review your financial aid account and invoice closely to ensure aid is applied and bills are paid on time!
  3. Your student email is your primary communication method to hear from the university. Check it DAILY!
  4. Make sure to pay attention to the price of your tuition and fees; not the estimated cost of attendance!
  5. Schedule your advising appointments in the beginning of the semester to avoid missing prime class options!
  6. Current student scholarships are available – the deadline is Feb. 1st; check them out in your MyGS Portal!
  7. Paying your bill on time helps you avoid the cancellation of your registration! Pay attention to the dates on the academic calendar!
  8. The university website has tons of resources! Make sure to utilize the search feature to help you succeed!
  9. If you don’t understand something, ask the question! You will never know if you do not ask!
  10. Most importantly, visit Enrollment Services for help if you need it!

Top 10 FAQs

If you drop a course after the add/drop period, you have already paid for the course, so your awarded amount for the scholarship will not change. However, HOPE and Zell Miller payments are based on ATTEMPTED hours, not EARNED hours. Therefore, the class you drop will still count towards the allotted attempted hours for the scholarship.

***Remember, the HOPE and Zell Miller Scholarships stop paying out at 127 attempted hours. Don’t withdraw from too many courses so you can have as much of the scholarship pay for your tuition as possible!

For more information about the HOPE and Zell Miller Scholarships, visit: https://em.georgiasouthern.edu/finaid/hope-scholarship/

Incoming students new to Georgia Southern University: New Student Verification

Returning Students to Georgia Southern University: Returning Student Verification

**Make sure you check how you entered your name on your FAFSA! If it does not match exactly, you will not be able to create an account. This is the same for new registration for parent accounts as well.

Students need to do both sides of this informational sheet to have loans disburse to their financial aid accounts:

You can also visit the page on how to accept or decline a student loan on the Financial Aid website for a visual step-by-step guide.

No, the FAFSA alone can determine a student’s federal aid and HOPE or Zell Miller Scholarship eligibility.

If a student only want to receive state aid, meaning only receive the HOPE or Zell Miller Scholarships, the student MUST fill out the GSFAPP application and have it on file through GAFutures.org. The application is good for 10 years.

Go to StudentAid.gov and sign in using your FSA ID. Hover over the Apply for Aid link, then select the Apply for a Parent PLUS Loan link. The Parent PLUS Loan does require a credit check, so if the parent is approved, the next step is to complete the Master Promissory Note (MPN). Hover over the Complete Aid Process on StudentAid.gov, and then select the MPN for Parents link. If this step is not completed, the loan will not pay out to the student’s account.

This document is a helpful tool for you to complete the application on StudentAid.gov.

Click the link below to review your error and follow the instructions.

Registration Errors

If you still cannot register after this, please contact Enrollment Services at 912.478.3675, so we can review your account for errors.

As long as you complete your attendance verification for your courses, your financial aid file is complete, and your award package is ready to disburse to your account, the refund will either be available in your checking account (if you completed direct deposit selection) or a refund check will be mailed to addresses listed on WINGS approximately the 3rd week of the semester. Checks are mailed to the student’s campus address if the student lives on-campus, local address if there is no campus address, and the permanent home address if there is no campus or local address listed on the student account.

Disbursements for refunds will take place every Thursday after the first disbursement occurs for the semester.

***Please note that if you are in eCore/GOML or any other courses that are not on the same academic course calendar as Georgia Southern, this will affect your financial aid disbursement. You will NOT receive your refund until the second financial aid disbursement.

For the disbursement schedule & how to receive your refund, please visit the Bursar’s website.

Students in violation of satisfactory academic progress standards who want to be considered for financial aid eligibility must submit documentation by certain deadlines, as indicated below. Review the Satisfactory Academic Progress Policy for more information. Appeals submitted after the final deadline may not be considered until the next semester.

For instructions on how to complete the SAP Appeal process visit: https://drive.google.com/file/d/1jauqajEPqSnffJ3tl-sFpgujeb995lFs/view?usp=sharing

For the SAP Calculator please visit: http://w3.georgiasouthern.edu/finaid/sapcalculator/sapcalculator.php

The Day1Access program is a digital textbook model in collaboration with top publishers to reduce the
cost of required course materials. Access for all students begins the first day of class, with the option to opt-out of purchasing through the drop/add period.

As a courtesy, students will see Day1Access fees loaded to their student tuition and fees accounts by the 1st week of the month that the full-term semester starts:

Fall Semester: August
Spring Semester: January
Summer Semester: May

For more information on how to opt-out of this digital textbook, please visit: https://gsustore.com/StoreFiles/185-SchoolFiles/185-Day1AccessFAQ.pdf

Any questions regarding the Opt-Out process can be directed to textbooks@georgiasouthern.edu.

Here are a few tips to use when you are having issues with wings! #TheRANIsNeverWrong

If you still have issues, please contact Enrollment Services at 912.478.3675 or enrollment@georgiasouthern.edu.

Walk-in Service Centers

Statesboro Campus

Monday – Friday
8 a.m. – 5 p.m.
Rosenwald Building – 1st Floor
2142 Southern Drive (on Sweetheart Circle)
Statesboro, GA 30460

Armstrong Campus

Monday – Friday
8 a.m. – 5 p.m.
Victor Hall – 1st Floor Lobby
11935 Abercorn Street (on Arts Drive)
Savannah, GA 31419

Liberty Campus

Monday – Thursday
8 a.m. – 5 p.m.
Friday
8 a.m. – 2 p.m.
Liberty Center Building,  Office 125
175 W. Memorial Dr.
Hinesville, GA 31313

Last updated: 8/17/2023