Professional Standards
Employees in Enrollment Management are expected to uphold the standards of professionalism noted below.
| As a Team Member of Enrollment Management, I will… | |
| Professional Standard | Examples of Practice |
| Respect: Treat others how I would like to be treated. Respect people with various social, cultural, socioeconomic, and educational backgrounds. | – Have a friendly greeting on the phone and in person – Be an active listener without interruptions – Practice confidentiality – Invest my time to seek perspectives other than my own – Be considerate in my speech and actions – Put myself in others’ shoes – Give the opportunity to ask questions – Give clear instructions |
| Steward: Actively seek opportunities to impact my physical environment and conserve resources. Look for efficient ways to use resources and technology. | – Carpool or use the Gus Bus for campus travel – Go paperless when possible – Use technology resources for meetings – Wear a Georgia Southern nametag at all times – Assist in keeping the campus environment clean and safe – Be fiscally responsible by being mindful of resource usage |
| Innovate: Seek new ways to solve problems and increase services through technology and learning from others. | – Observe and ask other institutions how they are solving problems – Seek ways I can revamp and continuously improve current practices – Look for opportunities to streamline processes – Research efficiencies and look for a better practice – Ask “What are the things we should stop doing? Start doing? Keep doing?” |
| Appreciate: Show active appreciation to others across campus. Integrate recognition as part of my regular professional routine. | – Show gratitude and thanks when someone assists – Nominate others for University Service Awards and use the EM ShoutOut! form – Email the supervisor of someone doing a great job – Do random acts of kindness to motivate and encourage others – Ask coworkers how they are doing – Praise students who are working diligently |
| Learn: Gain a general knowledge of the entire enrollment process including an understanding of all departments in the Division and other University programs and services. | – Cross-train within my department and across the division – Research and learn before criticizing or assuming – Ask follow-up questions for clarification – Review the Catalog – Ask others to explain their roles – Read GS and department webpages – Familiarize myself with Board of Regents policies |
| Educate: Seek opportunities to develop others’ understanding of the enrollment process, so I can contribute to their success. | – Give interdepartmental presentations – Ensure online information is up-to-date – Teach others how to answer common questions – Learn other departments’ cycles – Share policy or procedure changes with other departments |
| Grow: Take responsibility for my own professional development, so I can participate in continuous improvement of myself and my department. | – Learn something new each day – Take advantage of Tuition Assistance Program (TAP) – Make time for cross-training – Complete Building-a-Better-U modules – Attend conferences and community events – Tell others about professional development opportunities – Seek ways to challenge myself |
| Communicate: Actively communicate with others, so they are better informed and can better serve their constituents. | – Explain the “why” behind my answer, especially when the answer is “no” – Tailor my approach to the individual – Own problems and commit to do what it takes to resolve them – Answer questions others may not know to ask – Read between the lines and offer further explanation – Respond professionally and in a timely manner – Clearly display contact information on correspondences |
| Collaborate: Purposefully engage in collaboration within the division and across the university. | – Understand how other departments’ efforts interact with mine – Participate in divisional workshops and committees – Notify someone or correct it myself when I see or hear incorrect information being shared – Work with colleagues to ensure office coverage at all times |
| Serve: Have a mindset dedicated to service excellence and going the extra mile to solve problems and help others. | – Volunteer for campus events – Serve on departmental or institutional committees – Be “True Blue” – Guide or walk students/visitors to their destination – Be proactive in helping students – Call campus partners to find answers for students |
Last updated: 4/21/2023